This is Prinas from OnePlus Bug Hunters.
Sorry for the inconvenience caused.
We are very concerned about the issue you mentioned on post:
SIM 2 problem and OnePlus BT Bullets problem.
In order to resolve the issue reported ASAP, we would like to get some information and your data is under the protected, could you please refer to content below and provide the information for analysis?
For sim issue, please refer to content below.
1. Please provide carrier of sim2.
2. Can you kindly help to collect some logs so that we can look into it?
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click "advanced", choose "save log type", enable all options, then click OK
3. Tap “move log path to built-in SD card” and then click "save log", when it informs you whether to reboot, click “cancel”
4. Click "get QXDM Log” > “modem-common”, roll down >"open device log"
5. (Important) Reproduce the issue and take a screenshot to record the time
6. Wait for several minutes (better above 10 minutes), tap "save log" and click “move log path to built-in SD card” again to stop it, enter QXDM Log and choose “close device log”
7. Enter file manager, choose storage, find the oem_log file, zip it and send it to: Prinas Xie <
prinas.xie@oneplus.com> along with the screenshots. You can transfer the logs to google and share us a link.
Note:
After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.
It will be greatly appreciated if you can mark your user name of forum or paste the conversation link on email for easier issue tracking.
Thanks for your time and support.
Best,
Prinas