Thanks for getting in touch and I’m really sorry if you've experienced any declines.
We were experiencing intermittent issues with processing transactions, meaning some customers were declined when attempting to make a payment. You may have also experienced issues with some functionalities in the app, my apologies for any inconvenience due to this.
However, I’m glad to say this has now been resolved and you should be able to make successful transactions again.
Please rest assured, that any failed transactions that are initially approved and charged to your payment card will be refunded within 1-2 working days from 23/12/21, but depending on your bank it might take up to 5 days. If you don’t see this reflected on your bank statement once 5 business days have passed, please get back in touch and we’ll be happy to investigate this for you further.
We’re also aware of a display issue that shows these transactions as successful in the app - this has been flagged to our product team and they’re working hard to improve the in-app messaging, apologies for any confusion this might have caused.
If this isn't related to your issue, please reply to this thread and we'll get back to you as soon as possible!
Once again, I’m really sorry for any disruption due to this issue, we truly appreciate your patience whilst we were looking into it.