What data is being collected:
We have started to gather crashes and other critical events strictly for the purpose of improving our products. Any data collected is completely anonymized, GDPR compliant, transmitted using end-to-end encryption and encrypted at rest. The collection of this data does not and should not ever impact performance of devices.
Why we are collecting this data:
The purpose of this data is to help us better fine-tune and improve device performance for all UniFi users so that we can ensure that everyone gets the best possible experience from their UniFi devices. With this data we can measure and optimize improvements and more quickly identify and fix any regressions.
How will this affect you?
For all our users, this data will help us improve the overall experience of using UniFi devices. As noted above, all the data we collect is used only for optimizing performance of the devices/software.
All data is gathered in accordance with GDPR requirements and as permitted by our Privacy Policy. No data we collect is shared or accessible to third parties.
If you do not wish to participate/provide this data, we will add an opt-out button in upcoming versions that will make it easy to opt-out of providing this data. In the meantime, you can block traffic from UniFi devices to
trace.svc.ui.com.